Refunds that reach Odoo as credit notes.
A refund issued in WooCommerce should not need a second pass in Odoo. SyncO raises the matching credit note so revenue and stock stay correct.
Refunds are where the books drift
- —Refunds are processed in Woo and forgotten in Odoo until month end.
- —Revenue is overstated because credit notes were never raised.
- —Returned stock is not added back, so inventory is understated too.
How SyncO handles it
Detect the refund
The order-updated webhook carries the refund, so no polling is needed.
Find the invoice
The original Odoo sale order and invoice are located from the stored order link.
Raise the credit note
A credit note is created for the refunded lines and amounts, full or partial.
Return the stock
Where configured, returned quantities go back into the mapped warehouse.
Before you decide whether it fits.
Partial refunds
Line-level refunds produce line-level credit notes rather than a lump-sum adjustment.
Fees and shipping
Shipping and fee lines are handled explicitly instead of being silently dropped.
Audit trail
Each refund sync is a job with its own record, so finance can trace what happened and when.
Common questions about this.
Are partial refunds supported?
Yes — the credit note reflects exactly the lines and amounts refunded in WooCommerce.
Does refunded stock go back in?
It can. Enable stock return so the mapped warehouse is adjusted with the credit note.
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